1. Refunds and Cancellations

• Cancellation and full refund can be obtained up to 4 weeks before the date of the event.

• If the booking is for a block or series of sessions paid up front refunds will only be available 4 weeks before the start of the first session.

• If ticket holders cancel within 4 weeks of the event, we are unable to offer refunds.

• Failure to attend an event will be deemed a cancellation and you will forfeit 100% of the ticket fee.

• If we cancel an event at any time ticket holders will be offered a full refund or a rescheduled date.

• We regret that in the event of cancellation for any reason, We are unable to reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled course.

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2. Extreme Weather

• Events will go ahead in ‘bad’ weather, including rain, snow, and winds up to 40mph.

• In the event of extreme weather conditions such as high winds (40mph+), electrical storms and extreme heat, we may cancel events at short notice.

• If an event is cancelled due to weather Manor wood will either reschedule the date or offer a full refund.

 

3. Clothing and Equipment

• Manor Wood is an outdoor setting which has only open sided shelters. Participants are expected to arrive dressed appropriately for the weather.

• We will provide all necessary tools and equipment for events and courses.

• We ask that participants do not bring their own tools, including knifes.

 

4. Food and Drink

• Drinking water and hot drinks are available.

• Food will only be provided if specifically stated in the event description.

• If you have any dietary requirements, please let us know ahead of time so we can make the necessary arrangements.

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5. Camping and accommodation

• Wild camping pitches are available for participants attending courses over multiple days.

• There are also BnBs, campsites, caravan sites and lodges available within walking distance of the site.

• If you are interested in camping on site or a full list of alternative accommodation, please contact us at office@manorwood.uk.

 

6. Access

• Manor Wood is only accessible for events and is not currently open to the public.

• Travel directions will be made available to ticket holders upon booking.

• Our education areas are located 5 – 10 minute walk from available parking.

• The site is not currently accessible for wheelchair users.

 

7. Complaints

• Any complaints must be raised with the course leader at the earliest opportunity in order that the issue may resolved as soon as possible.

• Any complaint not resolved during the session must be raised with us in writing within 30 days of the event in question.

• In the event of a complaint being raised we will aim to resolve the issue as soon as reasonably possible.

 

8. Conduct

• We expect all event participants to follow instructions set out by the course leader.

• Parents, guardians and teachers will be responsible for ensuring minors are following instructions.

• We insist on strict environmental practice when attending our events, we will not accept any form of littering or intentional harm to the environment.

• We expect participants to be respectful of other participants, staff, woodland owners and members of the public.

• In the event that participants are unable to follow instructions or are behaving in an unsafe manor, they will be removed from the course without refund.